Exceptions
Please note that we only ship to the USA and Canada. We are unable to deliver to P.O. boxes, APO/FPO/DPO addresses, or any other locations outside of the USA and Canada, as our shipping partners cannot guarantee safe delivery to these addresses.
To avoid delivery issues, please provide a complete and accurate address, including detailed street and house number information where applicable.
Any Potential Delays
While we strive to deliver all orders on time, certain circumstances beyond our control may cause delays, including but not limited to:
- Severe weather conditions affecting transit routes
- Customs clearance delays in the destination country
- High order volume during peak seasons (e.g., Black Friday, holidays)
- Carrier-related issues or logistical disruptions
- Incomplete or incorrect shipping address provided by the customer
Customs Fees
All shipments are delivered without customs clearance. Therefore, any customs or import duties will be charged once the package arrives in the destination country and must be paid by the customer.
Please note:
- We cannot declare items as gifts.
- We cannot lower the declared value of the goods.
Also see our Return & Refund Policy for further details.
Delivery Time
Once you place your order, we begin processing it immediately. Please take note of the following schedule:
- Order Cutoff Time: 6:00 PM (Eastern Standard Time)
- Handling Time: 0–1 business days (Monday–Sunday)
- Transit Time: 1–2 business days (Monday–Friday)
Order Confirmation
After placing your order, you’ll receive an email confirmation with your order number and details. Once shipped, you’ll receive a tracking number and tracking link. You’ll also be notified once your order is marked as delivered.
Shipping Providers
We partner with FedEx and DHL to ensure secure and timely delivery. All orders from Pectus USA include free shipping.
Shipping Locations
We ship exclusively to the USA and Canada, excluding APO, FPO, and DPO addresses due to carrier limitations.
Lost Packages
If your order is marked as delivered but not received, please:
- Verify the shipping address
- Check around your home and any potential drop-off spots
- Ask household members or neighbors if they accepted the delivery
- Contact the courier using your tracking number to initiate a claim
Please note: Responsibility for the package transfers to the customer once it has been handed over to the shipping carrier. In case of non-delivery, please reach out directly to the carrier with your tracking number.